North Somerset Practices: 01934 839820
Monks Park Surgery: 0117 9693106
Helios Medical Centre: 0117 9693106
Coniston Medical Practice: 0117 9692508
Please let us know as soon as possible if you wish to cancel an appointment so that we can offer it to someone else.
Help us to help you
When booking an appointment our Patient Co-Ordinators will help you to make the most appropriate arrangement. You will be asked to briefly describe the problem you need to discuss. This will help the Patient Co-Ordinator:
(a) ensure you are seen urgently if it is deemed necessary or,
(b) ensure you are seen by the correct team member (some procedures such as coil fits are not performed by all members of staff
(c) gives your clinician an idea about the urgency and what you will need to cover so they can look at your relevant records before phoning you.
Please rest assured that all staff are governed by the same rules with respect to confidentiality, as are the clinicians – this is to ensure we provide you with the best possible and most appropriate service.
Our GPs and APs are generally only able to deal with one problem at a time, so please prioritise the problem causing you the most concern.
To maintain continuity of care, it is sensible and saves time and avoids confusion for you to ensure you see through a problem you are dealing with alongside the same clinician wherever possible. We ask you to judge the urgency so that when your chosen GP is not immediately available, you could always be offered an appointment with another GP or clinician if necessary.
You can make appointments for blood tests, smears, child immunisations etc by calling the practice. If you need an appointment for a diabetic, COPD, heart, or asthma review you may be asked to book a blood test first and then a telephone appointment for a review with the nurse.
Prebooked Saturday appointments
We are now able to offer pre-booked appointments on a Saturday morning for those patients who are unable to attend the practice during the week. Appointments are available with a GP, Nurse and Health Care Assistant. These appointments are for pre-booked routine problems including blood tests. Please ask when booking for Saturday appointments.
If you have an urgent problem at the weekend this service is provided by the Brisdoc out of hours service and can be accessed by ringing NHS 111.