Repeat Prescriptions


You can order a repeat prescription in the following ways:

  •  By registering for on-line patient access service via the NHS App or via this link to Patient Access
  •  In person at any of the surgeries
  •  By taking your prescription counterfoil (right-hand side), with the items you require ticked, to your local pharmacy. The pharmacy will then bring your request up to the  surgery for the prescription to be issued in the normal way.
  • When the Surgery is closed post it through the letterbox at your usual site.

Unfortunately we cannot accept verbal requests by phone.


How to fill in your medication slip/counterfoil

Please tick the items you require on the right hand side of your repeat medication slip/counterfoil. Please try at all times to use this slip as it is much easier to process and reduces the risk of errors. If you cannot find the slip, the right hand side of your prescription can be requested from our Patient Co-ordinators, so you may then complete your request in the normal manner.

Prescription requests will only be accepted 10 days before your prescription is due. Please be aware that repeat prescriptions will take 3 full working days to process at the Practice as follows:

Day prescription will be ready from the Practice*ThursdayFridayMonday

(Following week)

(Following week)

(Following week)

*Requests must be received by 12pm to be processed that day. Requests received after 12pm will be processed on the following day.

All prescriptions will be ready for collection after 4pm. Please make sure that you allow enough time so that you do not run out of medication when requesting your repeat prescriptions. Please be aware that there may also be a ‘processing time’ at your designated Pharmacy. Speak to them directly for further information.



At our Langford site we have a dispensary. We can dispense prescriptions for any patient who lives over one mile [as the crow flies] from their nearest chemist, if they elect for us to do so. The Practice has developed a Formulary which is a list of the most suitable and effective drugs used to treat various conditions and illnesses. As new drugs come on the market we may decide to alter your medication and you may find that the name of your drug(s) has changed.

We have a team of trained dispensers who are able to answer your queries about medications and dispense drugs who are eligible and elect to use our dispensing services. To avoid errors we do not accept verbal requests over the telephone.

Opening hours for our Dispensary are Monday-Friday from 08:00 – 18:30 and a Saturday from 09:00 – 12:00. We are closed on Sundays and Bank Holidays.


28-day Practice Repeat Prescribing Policy

Mendip Vale Medical Group 28-day prescribing policy has been implemented for a number of years since Wrington and Yeo Vale practices merged. It has since been adopted by Riverbank, St Georges and Sunnyside sites at the time they joined the medical group in October/November 2018.

The policy was developed by the GP Partners at the practice to ensure the safest and very best level of patient care. It has been designed to enable the prescriber (GP, AP, Nurse or Pharmacist) to carefully review all of the repeat medicines to ensure a patient is not having any problems with their treatment. It also reduces the amount of medicine which is currently wasted when treatments are stopped or changed, and so supports the National NHS campaign to tackle wasted medicines (

28 day prescribing allows supplies of medication to be carefully monitored and clinically checked each time they are issued or dispensed. This is done by a GP, AP, Nurse or in-house Practice Pharmacist, or the Community Pharmacist (where a patient has set up repeat dispensing). As part of the checks the clinician(s) will screen

  • Date since last request – whether medication is being over- or under-used;
  • Compliance – our clinical system alerts us to medication compliance and allows us to check whether the medications have been prescribed for the correct duration;
  • Past medication – reassessment of any medication that has been requested but that was last issued over 12 months prior. Checks include ensuring that an equivalent item is not already on the ‘current’ medication list, as sometimes patients request items that have been replaced by new ones;
  • Review date – to ensure that patients are up-to-date with their annual face-to-face medication review, blood test and blood pressure check;
  • We also regularly monitor for any Medicines and Healthcare Products Regulatory Agency (MHRA) alerts which include drug and device alerts, and drug safety updates.

There is no financial gain to the practice for working with this policy; in fact, the workload on the practice team is increased because of it, but we do feel it enables the most thorough and safest monitoring of medicines.


Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.


NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.15
  • 12-month prepayment certificate (PPC): £105.90
  • 3-month PPC: £29.65

If you will have to pay for three or more prescription items in three months, or more than 12 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website