|We are a long-established NHS GP Practice based in Stoke Bishop. We have recently merged with Mendip Vale Medical Group|
Like many other practices across the country, Helios Surgery faced an increasing number of challenges in the delivery of NHS Services. The demands and pressures on us all continue to grow and despite valiant and extremely appreciated commitment from everyone at Helios it was it was clear that with pending retirements working together with a larger group would put us in a more sustainable position to deliver safe and effective care as well as to safeguard the future of the surgery. Our patient numbers have increased with the closure of nearby practices, as have the complexities of our patients’ conditions. This all starts to favour larger and therefore more sustainable practices with multi-disciplinary teams (MDTs) of GPs, Advanced Nurse Practitioners, Pharmacists, Physiotherapists, Nurses and Health Care Assistants. MDT working means there is less risk of professional isolation for our GPs, working in a larger group also brings economies of scale which makes us more cost effective and enables the practice to reinvest and recruit clinical staff in a competitive market. This helps support the growing demands placed on our services from the increasing list size. Currently Mendip Vale Medical Group looks after over 45,000 patients across 6 sites in a semi-rural location in North Somerset, and 8,000 patients at Monks Park in Southmead, Bristol. They have merged 6 different practises in the last few years and now have considerable experience both in merger and in working at scale. We believe that with our partners from Mendip Vale, we have a shared belief in making a continued positive difference for patients and it is the right time to combine efforts and build upon the successes to date. There is a common goal in wanting to provide the best possible service for our patients and ensuring healthcare needs are met.
We are delighted to be on board with Mendip Vale Medical Group and look forward to a positive future in partnership with the group.
Patients registered at Helios receive a full range of NHS services. We are currently accepting newly registered patients. To register with us please complete a registration form or pop in to meet the staff who can answer any questions you may have.
You can also contact us via EConsult for online support and advice.
We are working together with other local practices to offer more appointments in the early mornings and evenings. Speak to a member of the practice team to find out more.
|Helios Opening Hours|
Please note that although the surgery is open at the times above the telephone system switches to out of hours services between 18:30 and 08:00.
On a Wednesday morning the surgery doors open at 07:30 but the telephone lines do not open until 08:00.
When We Are Closed
Outside of normal surgery hours, Helios Medical Centre is supported by an out of hours service. You will be diverted to the out of hours service if you call the surgery when we are closed.
NHS 111 Service
Alternatively you can access urgent assistance by calling 111. A triage nurse will assess your situation and take appropriate action. This could simply be by offering advice or where necessary by making arrangements for you to be seen by a doctor.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In an emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.