The Accessible Information standard tells organisations how to make sure that patients receive information in formats that they can understand and receive appropriate support to help them to communicate.
All organisations that provide NHS or adult social care must follow the Accessible Information standard by law. The standard includes making sure that people get information in different formats if they need it, such as large print, braille, easy read, email etc.
Please let the surgery know if you have any communication or information support needs.
Further information can be found on NHS England’s website [insert link: www.england.nhs.uk/ourwork/patients/accessibleinfo ]
Personal and medical information about patients registered at this Practice are stored electronically and in paper form. Some of the information will be sent to hospital consultants and other health professionals to whom you are referred by your GP, in order to provide continued health care and obtain treatment for you. To ensure the security of the information obtained all of the staff who have access to your details and medical records are covered by confidentially clauses in their employment contracts, as well as the Data Protection Act and Freedom of Information Act.
The practice complies with the General Data Protection Regulation (GDPR) and Access to Medical Records Legislation. The practice privacy notice provides more detail. For more information on the core principles agreement for information sharing, please click here [insert link http://www.protectinginfo.nhs.uk/ ]
You have a right to access your medical records in accordance with the Access to Records Act 1990 although any request for a report or copies of notes may incur a charge. Further information is available from a member of our team.
A ‘how information about you helps us to provide better care’ leaflet and a set of Frequently Asked Questions (FAQs) are available to download at [insert link www.nhs.uk/caredata ]
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
- General Data Protection Regulations (GDPR)
- Data Protection Act 1998
- Human Rights Act 1998
- Common Law Duty of Confidentiality
- Health and Social Care Act 2012
- NHS Codes of Confidentiality, Information Security and Records Management
Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. We will only ever use, or pass on, information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and/or in accordance with the new General Data Protection Regulations (GDPR).
Other useful websites include:
Confidentiality: NHS Code of Practice [insert link: https://www.gov.uk/government/publications/confidentiality-nhs-code-of-practice ]
Confidentiality Guidance by the General Medical Council [insert link: https://www.gmc-uk.org/ethical-guidance/ethical-guidance-for-doctors/confidentiality ]
Data Protection & Privacy
Information coming soon…
Freedom of Information
The Freedom of Information Act (FOIA) was passed in 2000 and replaced the Open Government Code of Practice that has been in place since 1994. The Act gives the public a general right of access to all types of recorded information held by public authorities. The Act came into full effect on the 1st January 2005.
The Act places a statutory obligation on all public bodies to publish details of all recorded information that they hold and to allow, with a few exceptions, the general public to have access to this information on request.
FOIA was affected by the European General Data Protection Regulation (GDPR), which has come into effect on 25th May 2018. This position stands even after the event of Brexit, as the UK government has repeatedly confirmed its intentions for new UK data protection legislation to track the requirements of the GDPR.
Mendip Vale Medical Group (MVMG) recognises the importance of the FOIA / GDPR and it will ensure that appropriate systems are put in place to publicise what recorded information is kept by the practice and how this information can be accessed on request by the general public.
All requests are to be made in writing to the following address:
The Executive Manager
Mendip Vale Medical Practice
Pudding Pie Lane
National Data Opt Out
You can choose to stop your confidential patient information being used for research and planning. Your confidential patient information will still be used for your individual care. To find out more visit
National Data Opt Out information [insert link: www.nhs.uk/your-nhs-data-matters ]
Did you know that you can choose to give another person access to your GP online services on your behalf? You do not need to know how to use these services or have a computer yourself to give another person access. Your surgery will give them their own login details, which will be separate from your own. A member of our front of house team will give you details on how this can be set up.
NHS England has developed a useful leaflet “giving another person access to your GP online services” [insert link: https://www.england.nhs.uk/wp-content/uploads/2016/11/pat-guid-give-another-person-access-bw.pdf ]
Summary Care Records
There is a central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you have, allergies you suffer from, and any bad reactions to medicines you have had.
Why do I need a Summary Care Records? Storing information in one place makes it easier for the healthcare staff to treat you in an emergency, or when your GP Practice is closed. This information could make a difference to how a clinician decides to care for you, for example, which medicines they choose to prescribe you.
Who can see it? Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one? Over half the population of England now have a Summary Care Record. Summary Care Records are available in this area, so it is likely, if you are a registered patient, that you will have one.
Do I have to have one? No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a standard form and bring it along to the surgery. The form is available below.
Adding further information to your Summary Care Record? You can choose to have additional information included in your summary care record, which can enhance the care you receive. The information includes (i) your illnesses and health problems, (ii) how you would like to be treated such as where you would like to receive care, (iii) what support you might need, and (iv) who should be contacted for more information about you.
Easy to read leaflet about Summary Care Record and additional information
Summary Care Record additional information patient – information leaflet
Summary care record and additional information leaflet – with consent form
For more information go to [insert link https://digital.nhs.uk/services/summary-care-records-scr ].