Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding any of our surgeries or the services we offer, please contact the Surgery Manger by telephone ... [continue] Complaints and compliments

COVID-19 Information

The coronavirus (COVID-19) vaccine is safe and effective. It gives you the best protection against coronavirus. NHS Coronavirus (COVID-19) vaccine information Please be reassured you will be contacted when it ... [continue] COVID-19 Information

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can download and read our new Patient Information Leaflet here ... [continue] How to register

Named GP

All patients at Mendip Vale Medical Group have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

Principles of NHS Constitution The NHS Constitution sets out the principles that guide the NHS. “The NHS belongs to the people. It is there to improve our health and wellbeing, ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map links below to see if you live within your local GP practice boundary area before registering Click here to view the Langford Surgery Practice Boundary Map ... [continue] Practice boundary

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form below. If you move ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour