Patient Connect

Mendip Vale Medical Group’s (MVMG) “Patient Connect Scheme” is  designed to offer non-medical support, advice and improved communication to frail elderly patients over the age of 65 years old. It is a scheme where a named member of staff links up with and makes a regular check in phone call to an elderly member of the community living in isolation.  Its intended benefits include:

For the Patient

  • Help for the frail, lonely, and socially isolated elderly patients in the community;
  • Improved quality of life, wellbeing and mental health for patients;
  • Giving older people a sense of being properly valued and listened to;
  • Treating older people with compassion, dignity and respect;
  • Helping understand the particular needs of older people and making time to care for them in a person-centred way;
  • Putting patients’ needs at the heart of our practice.

For the Member of Staff Involved

  • It’s a direct way to make a difference to someone’s life;
  • Small acts of kindness can give staff a sense of purpose and boost self-esteem;
  • It can make staff feel happier and more satisfied in the workplace;
  • Helping and supporting other people, and working with others towards a shared goal, is good for our mental wellbeing.

For the Practice

  • Reduce the dependency on practice health services for non-medical conditions;
  • Reduce the amount of GP visits and A&E emergency admissions in this group of patients who may tend to seek help frequently from the practice;
  • Improve communication between the Practice and elderly patients.

Ask our staff how to access our Patient Connect Scheme or email us at for more information.​

Testimonials from the Patient Connect Scheme

Elderly patient said:

“It’s so lonely down here. I’ve been on my own now for 23 years. I was sick in bed once for nine days and no one even knocked on my door, to see if I was alright. My contact and I have a lot of things in common. We both like photography, she talks about her work. She’s so sweet and so caring.  I just wait for her phone call. I dash to the phone because I know it’s going to be her. It gives me a lift, because I might not have spoken to anyone else all month. The age difference doesn’t seem to matter at all.”

A practice administrator said:

“I enjoy my telephone contacts with my patient. We found out that we both like nature and animals. We both like to talk, have a chat, that’s how we’ve got along so well really. Both of us come off the call in really high spirits. I feel good that I’m doing something to help someone, and to make her days a little bit brighter. And if I’m having a bit of a down day speaking to her really does cheer me up.

One of the reasons I love speaking to my patient is learning about someone who is from a completely different generation. We share stories from both of our childhoods, we’ve grown in completely different ways, but it’s great to hear about it and share experiences.

I’d encourage anyone to get involved; you get a sense of purpose and happiness from it. And you might be helping someone who is alone and really needs someone to talk to. It really doesn’t take long to make a difference to someone else’s life.”

Date published: 6th January, 2022
Date last updated: 6th January, 2022