Appointments

Quick Links

How to book/cancel an appointment
Telephone Booking
Online Appointment Booking
Pre-booked Saturday appointments

Appointment Booking Overview

We operate an appointment system for all surgeries, which runs throughout the day. You can request to be seen at any of our sites, with a mixture of pre-bookable and same day appointments. We are also working together with other local practices to offer more face-to-face appointments early in the morning, evenings and weekends. Speak to a member of the practice team to find out more.

GP appointments are for ten minutes. The GP is generally only able to deal with one problem at a time, so please prioritise the problem causing you the most concern. The Practice also offers GP telephone appointments.

If you need a same day GP appointment you will be given a choice of having a face-to-face appointment or a telephone call.  All urgent requests will be passed to the duty team for that day. Pre-bookable appointments can be booked up to 6 weeks in advance. Afternoon appointments are either pre-bookable or available to book on the day.

When making a request to book an appointment our Patient Co-ordinators will always enquire about your symptoms. This is so they can help ensure that you are seen by the most appropriate clinician. When booking an appointment with the doctor or nurse, you will be asked if you would mind telling us briefly the problem. This will help the Patient Co-ordinator a) ensure you are seen urgently if it is deemed necessary – e.g. if you have shortness of breath or, b) seen by the correct team member if requesting a nurse appointment – e.g. specific things such as coil fits are not performed by all members of staff. Please rest assured that all staff are governed by the same rules with respect to confidentiality, as are the clinicians – this is merely to ensure we provide you with the best possible appointment.

Please remember that some of our clinical team work part-time, so are not in the practice every day. View our GP availability here. When your chosen GP is unavailable, you will be offered an appointment with another GP. Some of our GP’s have other commitments and may not always be available, but we will always try to offer you an appointment with another clinician. When appropriate you may also be offered an appointment with one of our very experienced Advanced Practitioners or Community Paramedics.

 

How to book/cancel an appointment

To book an appointment please telephone, or come in to one of our surgeries or request a password to enable you to make an appointment online. Alternatively, you can sign up to the NHS App.
Please let us know if you wish to cancel an appointment so that we can offer it to someone else.

 

Telephone Booking

Please phone the main practice phone number 01934 839820 to book an appointment. We aim to answer our phones promptly and treat you courteously on the phone. Please note that telephone calls to this surgery may be recorded for training purposes and the protection of patients & staff. Any recording made will be kept securely with access strictly controlled to maintain patient confidentiality.

 

Online Appointment Booking

You can book an appointment online by going to https://patient.emisaccess.co.uk/account/login and logging in with your details. If you have not yet registered for online appointments and prescriptions please ask a member of staff for details.

 

 

Pre-booked Saturday appointments

We are now able to offer pre-booked appointments on a Saturday morning at the Pudding Pie Lane (Langford), Sunnyside  and St Georges Surgery for those patients who are unable to attend the practice during the week. Appointments are available with a GP, Nurse and Health Care assistant. These appointments are for pre-booked routine problems including blood tests. Please ask at reception or call us 01934 839820 for booking Saturday appointments.

If you have an urgent problem at the weekend this service is provided by the Brisdoc out of hours service and can be accessed by ringing 1 1 1.