In order to reduce problems when patients try to phone Mendip Vale first thing in the morning, a number of changes are being adopted.
From 8.00am patients seeking an appointment are asked to do so at this time only if their requirement is an urgent one. The Patient Coordinator will ask questions about your condition, and if it is agreed that your needs are urgent then you will either be seen or contacted by phone by the Urgent Care Team during that day. That will happen even if you contact the surgery later in the day with an urgent need.
If you require a non-urgent routine appointment, then please do not call or come to the surgery until after 11.00am. No routine appointments are available on the day, and you will be allocated to an appropriate medical person according to your needs. Routine appointments with GPs are currently available normally within 20-22 days.
As now, if you want test results you can call or contact the surgery after 11.00am on each day. Please do not call before this time.
We hope that these changes will particularly help those with urgent needs and enable them to have more rapid contact with Mendip Vale.
