Update on Willow Tree Surgery

Willow Tree Surgery

Due to the ongoing clinical recruitment difficulties, we have made the very tough decision to limit services at Willow Tree Surgery.

Willow Tree is a much-loved surgery by its patients and the community, and it is a decision that has not been taken lightly. Unfortunately, it has become increasingly difficult to recruit new clinicians for Willow Tree due to the attraction of support networks at larger surgeries and ongoing clinical recruitment difficulties in the NHS. As such, the practice relies on locums to support the operations and care. This has changed the character of primary care for our patients, relying on circumstantial staffing as opposed to a stable permanent team. As such, we have found it significantly challenging to keep the surgery operational full-time, making recent changes to surgery opening hours.

Over the last few weeks, the management of Mendip Vale has been working to find a solution to continue to provide safe patient services at the practice. We are reviewing how best we can utilise the surgery space to keep the premises for patients and the community.

We recognise the importance of Willow Tree Surgery within the community and respect patient voice. We welcome feedback and will with work patients over the coming months on providing a long-term solution, please email bnssg.admin.shfp@nhs.net

Our priority continues to be the safety of our patients and to ensure they continue to have good access to healthcare services at our other local surgery, Southmead, and Henbury Family Practice. We understand that some patients do not have their own transportation or may struggle to use conventional public transport, please find details below for local community transport bus service.

Dial – A – Ride service in Bristol:  To book a ride please call The Big Lemon on 0117 244 7337 or fill in the form on their website: Dial-A-Ride – Bristol Community Transport

WESTlink On- Demand bus service: 01174578561 lines are open Monday to Saturday between 05:30 and 21:30, and Sunday between 09:00 and 18:00

Date published: 5th June, 2023
Date last updated: 5th June, 2023